Cookie Policy

What is a Cookie

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive. To find out more about cookies, visit

About our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

When you visit our website, we may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our number

Cookies we use and why 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising around the web more relevant to you. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:





More information

PHP Session ID


A random unique number or string of letters and numbers.           

As you browse around the pages on this site, the session cookie tells the website that you are the same person requesting the webpages, and not a new visitor to each page. This cookie does not identify you personally and is not linked to any other information we store about you.

CMS Cookie


We set this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.


CMS Cookie


We use these cookies to store your authentication details, and their use is limited to the admin console area.


CMS Cookie


We use this cookie to indicate when you’re logged in, and who you are, for most interface use.


CMS Cookie


We use this cookie to customize your view of admin interface, and possibly also the main site interface.


Wordfence Security Cookies



Cookie set by the Wordfence Security WordPress plugin to protect the site against malicious attacks.


Google Analytics Cookie



Used to distinguish users

Google Analytics Cookie



Used to distinguish users

Google Analytics Cookie



Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

Google Analytics Cookie



Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

Google Analytics Cookie



Contains campaign related information for the user.

Google Analytics Cookie








Several cookies are set but all serve the same purpose: to see how people reached the site and used it, including search terms used and referring sites.

Google Maps Cookie




This is a unique identifier used by Google applications to store user preferences.

Lucky Orange Cookie


Tell if the user is a unique visitor to the site.

Lucky Orange Cookie



The user’s recording ID. This is auto extended as the visitor visits pages.   

Lucky Orange Cookie


Total number of visits from this user.

Lucky Orange Cookie


Original Referrer the visitor came to the site from.

Lucky Orange Cookie


The chat ID of the current chat, if any   

Ad Tracking Cookie







These cookies are used to store information about the ad referral networks.


Cookie Notice



This stores the consent of the cookie notice for the visitor









Vimeo is a video-sharing website allowing users to upload, share and view videos.


Facebook is an online social media and social networking service





Bing is a web search engine owned and operated by Microsoft.


Google is a technology company specialising in internet-related services and products.


We have no control over third party cookies 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.  

Our website may also contain links to and from the websites of our partner networks, advertisers, suppliers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own cookie notices and privacy notices and that we do not accept any responsibility or liability for these notices.  Please check these notices before you submit any personal data to these websites.

How do I change my cookie settings?

Generally, browsers allow some control of most cookies through the browser settings. To find information relating to the browser you are using, please visit the browser developer’s website, below are links to some of the most common browsers:

What happens if you block cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site and your user experience may be seriously downgraded whilst browsing the site.

Expiry of Cookies 

When we send a cookie, we instruct your browser to keep that cookie for a certain period of time, for example, we may instruct your browser to keep the cookie for the period you are on the website; this is known as a “session cookie”. You can override the cookie expiration periods set by us, or any other website, by changing your cookie settings. If you do not change your settings, then, all cookies set by us will expire after 6 months. Default expiration settings will vary for third-party cookies; you can find out more about these by following the links in section 3.5. 

Contact us

If you have any questions regarding this Cookie Notice please contact